SMGT 266: LEADING WITH SERVICE
Fall 2026 · Section 001 · CRN 12804
This course will examine industry leaders in customer service, identifying the unique qualities that their employees exhibit. Students will learn the fundamentals of service delivery and various research and various research and analysis methods, then apply those in practical applications with local sports franchises. By the conclusion of this course, students will have created a customer service vision for a fictitious organization, developed training programs for employees and created measurable objectives for success.
- Credits
- 3
- Instructors
- Diane Crossey