Ian Wedgwood

Operational Process Excellence, focused on the efficiency and effectiveness of operations processes, is a fundamental driver of business success. This course provides students with hands-on experience with simple tools, techniques, and frameworks for recognizing and addressing performance improvement opportunities. Students develop a process-centric lens with which to consider commercial competitiveness.

Process performance improvement requires a fundamental set of analytical and statistical tools. This course provides students with the knowledge of key process improvement tools including how their uses are planned and applied and how to interpret their output. This is accomplished through lectures and through exercises that require hands-on practical application of the tools.

This course introduces the leadership thinking, tools and skills required to bring strategic alignment, drive performance change and create sustainability in operations. Topics include: developing a strategy into an executable form; linking measures and change initiatives; project infrastructure, prioritization, resourcing, and methodologies (such as Lean and Six Sigma); embedding standardized processes and process management.